Do you have any questions?
You can always reach us:
I placed a successful order but why
didn’t I receive a confirmation email yet?
If you placed a successful order you
should receive confirmation email with an order number. If
you have not received an email after 1 hour please contact
us to make sure your order went through.
How long do I have to wait for my orders to arrive?
Our products are handmade and, unfortunately, we don't have stock yet. This can take between 1-4 weeks due to production.
When your order is ready it will be deliver by UPS.
After this moment it will be with you in a couple of days,
because we always use the express system.
Can I return or exchange?
24 hours after your order our process of production begins and you won't be able to cancel or exchange. None of our products will be refunded except if there is any production or design fault.
How can I know which size is the appropiate one?
You can measure your child's foot and compare it to the size chart measures,
Why are they so expensive?
Our booties are 100% best quality cotton and handmade each of them and this increases their cost.
Is my child at risk of developing an allergy to the product?
No. We don't use any kind of chemical products, just 100% cotton.
Is it possible to customize the booties?
Of Course. You have the option of getting them customized. If you are interested in a change of colour you can email us before your order: firstname.lastname@example.org. If you want a design that we don't have for sale you can also tell us about it; The cost will be between 100€/150€ for the pattern construction plus the production. For more information: email@example.com